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Privacy Policy
We respect the privacy of all our web site visitors.

What do we know about you?
When you buy something from us, we ask for your name, address, e-mail and credit card information. That allows us to charge you, ship your purchase and e-mail you a notification. We won't share any of your personal data without your permission. We also monitor general, aggregate usage of our web site — so we know things like how many people have visited us.

What about online credit card transactions? Are they safe?
We use a secure third party vendor to process all credit card transactions.
This guarantees your credit card information will be safe.

Questions? Feedback? Talk to us!
If you have any questions about our privacy policy, e-mail us. We'd love to hear from you.

Shipping
Products are shipped via priority mail with the U.S. Postal Service.
Expect delivery within one to two business days.

International Orders
Celtic Cottage is happy to deliver to any international destination. We will contact you after your order is placed to provide you with a quote for shipping, which you may then authorize or deny. Most international orders will arrive within two weeks, but some may take additional time for delivery due to customs regulations. We cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs charges. When ordering from outside the US, please be sure all address information on your order is complete and correct.

Checking Order Status
To check the status of your order, just e-mail us or give us a call at 708-361-8800.

Returns & Exchanges
If you’d like to return or exchange any merchandise, simply ship it to:

Celtic Cottage
Returns and Exchanges Department
12244 Harlem Avenue
Palos Heights, Illinois 60463

If you live in the area, you can return or exchange merchandise at our store.

Celtic Cottage
12244 Harlem Avenue
Palos Heights, Illinois 60463

Other questions? Call 708-361-8800 or e-mail us anytime.